Company Background
LINKEDU Overseas Education is a member of Beacon College which is a Hong Kong-based education consultancy specializing in overseas study opportunities, with a focus on the UK, Australia, and Canada. They provide end-to-end support for students—from university applications and visa processing to accommodation and career guidance—positioning themselves as a trusted advisor for international education.
Project Background
Education consultants faced major inefficiencies without a centralized database, particularly in navigating the UK’s vast education system of thousands of institutions with unique reputations, rankings, and specializations. Relying on scattered sources meant data was often outdated or inconsistent, slowing advisory work and frustrating students and parents seeking timely guidance. The absence of reliable, unified information highlighted the urgent need for a comprehensive system, enabling faster access to accurate data and more efficient, effective advisory services.
Key Challenges
High Volume of Repetitive Inquiries: Educational Consultants spend excessive time answering repetitive student questions, relying on manual classification in Excel, which slows efficiency.
Fragmentation of Communication Channels: Student and parent inquiries spread across multiple channels and personal numbers, causing confusion and weakening brand consistency.
Mobile Flexibility for a Compact Team: LinkEDU’s small team juggles multiple roles and events, but dispersed workflows hinder timely, consistent responses to enrollment inquiries.
Disorganized Onboarding Costs Time and Accuracy: Lack of centralized onboarding systems delays new hires, creating inefficiencies and inconsistent knowledge transfer across teams.
Our Approach
By deploying a Retrieval-Augmented Generation (RAG) enhanced Large Language Model (LLM) chatbot integrated with LinkEDU’s centralized database, consultants gain instant access to institutional data such as rankings, program details, teaching methods, and admission criteria. This eliminates inefficiencies caused by fragmented sources and manual cross-referencing.
The system provides 24/7 automated advisory support, efficiently handling routine queries like entry requirements or program comparisons, while reserving consultants’ expertise for complex cases. Built-in safeguards ensure responses remain consistent and updated, and intelligent triage routes specialized inquiries to the right agents.
Beyond routine support, the chatbot analyzes each student’s academic background, career goals, learning style, and budget to recommend best-fit programs. This unified solution transforms consultations into streamlined, data-driven dialogues—boosting efficiency, improving accuracy, and elevating stakeholder satisfaction.
Improvement
Our chatbot connects directly to LinkEDUs school database, cutting search time by 50%. Consultants instantly access program details, requirements, and rankings, while students receive quick, reliable answers without delays.
The system delivers over 95% accuracy by pulling information from official university sources. It handles routine queries like deadlines or program availability, enabling consultants to assist three times more students while focusing on complex cases such as visas or scholarships.
By analyzing student profiles—grades, goals, and budget—the chatbot provides personalized recommendations, uncovering matches human advisors might miss.